Describe the impact
Tell us what you expected, what happened, and whether customers are currently affected.
Human-backed support
Tell us what stopped working.
Include the affected call, conversation, calendar, or workflow and when the issue occurred. Do not send passwords, payment card data, or private keys.
Add safe evidence
Share timestamps, screenshots, and record names with sensitive customer information removed.
We assess and respond
We will confirm the next action, escalation, or workaround after we understand the scope.