Understand the situation
A future intake may collect the minimum facts needed to distinguish an urgent issue from a routine request without diagnosing beyond its approved scope.

This route preserves an existing campaign path while the plumbing playbook, approved questions, service area, intake owner, consent language, and response rules are tested.
A future intake may collect the minimum facts needed to distinguish an urgent issue from a routine request without diagnosing beyond its approved scope.
Service area, hours, technician availability, pricing authority, and emergency handling must come from verified business rules.
Unsafe, unclear, unavailable, or exceptional situations must route to the named human fallback instead of producing a confident guess.